Managed Systems
Keep production systems healthy after go-live—with clear scope boundaries.
Monitoring, maintenance, SLA-based support, and operational continuity after deployment—so systems remain stable, secure, and owned.
What this includes
Monitoring and alerting for production platforms and integrations.
Scheduled maintenance, patches, and controlled updates.
SLA-based support with defined response and escalation paths.
Reliability improvements driven by operational evidence.
Continuity support during staff change and vendor transitions.
Service model
Agreements define what is included, response expectations, and review cadence.
Operations support is separated from new feature development.
Changes that alter architecture or scope are planned as distinct phases.
Scope boundaries
Managed systems is not unlimited product development.
Emergency fixes restore service; structural change is scoped and accepted separately.
Ownership, runbooks, and access remain documented—not tribal knowledge.
Key deliverables
- Monitoring and alerting setup
- Patch and update schedule
- SLA and escalation definitions
- Incident response procedures
- Periodic operations review reports
Related sectors
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